Yu‐Cheng Lee

Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out‐patient services

Hsiu‐Yuan Hu, Yu‐Cheng Lee, Tieh‐Min Yen · The TQM Journal · 2010 · 94 citations

Management, Health Care Management, Quality Management +17

A new Kano's evaluation sheet

Yu‐Cheng Lee, Shao‐Bin Lin, Ya‐Li Wang · The TQM Journal · 2011 · 46 citations

Management, Industrial Engineering, Quality Management +7

Construct DTPB model by using DEMATEL: a study of a university library website

Yu‐Cheng Lee, Yi‐Fang Hsieh, Yau‐Bin Guo · Program electronic library and information systems · 2013 · 31 citations

Management, Decision Sciences, Causal Inference +15

Modify IPA for quality improvement: Taguchi's signal‐to‐noise ratio approach

Yu‐Cheng Lee, Tieh‐Min Yen, Chih‐Hung Tsai · The TQM Journal · 2008 · 22 citations

Management, Marketing, Quality Management +9

An Integration of Kano’s Model and Exit‐Voice Theory: A Case Study

Yu‐Cheng Lee, Hsiu‐Yuan Hu, Tieh‐Min Yen et al. · Asian Journal on Quality · 2009 · 10 citations

Management, Health Care Management, Quality Management +16