Asian Journal on Quality

Conceptualizing service quality in higher education

Rajani Jain, Gautam Sinha, Sangeeta Sahney · 2011 · 92 citations

Management, Higher Education, Quality Management +11

Identifying and ranking critical success factors for implementation of total quality management in the Indian manufacturing industry using TOPSIS

Harjeev K. Khanna, Deergha Sharma, S.C. Laroiya · 2011 · 67 citations

Management, Operations Management, Quality Management +3

Patient Satisfaction as An Indicator of Service Quality In Malaysian Public Hospitals

Noor Hazilah Abd Manaf, Phang Siew Nooi · 2007 · 53 citations

Public Affairs, Health Services Administration, Health Services Research +14

An exploratory study of 5S: a multiple case study of multinational organizations in Mexico

Manuel F. Suárez‐Barraza, Juan Ramis‐Pujol · 2012 · 52 citations

Management, Organization Studies, Organizational Behavior +11

A study on the customer satisfaction and customer loyalty of furniture purchaser in on‐line shop

Yongju Jeong, Yong‐Sung Lee · 2010 · 48 citations

Business, Marketing, Retail Management +16