Manuel F. Suárez‐Barraza

Lean Service: A literature analysis and classification

Manuel F. Suárez‐Barraza, Tricia Smith, Su Mi Dahlgaard‐Park · Total Quality Management & Business Excellence · 2012 · 160 citations

Lean‐<i>kaizen</i> public service: an empirical approach in Spanish local governments

Manuel F. Suárez‐Barraza, Tricia Smith, Su Mi Dahlgaard‐Park · The TQM Journal · 2009 · 137 citations

Services Management, Education, Spanish Local Governments +20

Implementation of Lean‐Kaizen in the human resource service process

Manuel F. Suárez‐Barraza, Juan Ramis‐Pujol · Journal of Manufacturing Technology Management · 2010 · 133 citations

Organizations, Business Operations, Performance Studies +15

Thoughts on <i>kaizen</i> and its evolution

Manuel F. Suárez‐Barraza, Juan Ramis‐Pujol, Laoucine Kerbache · International Journal of Lean Six Sigma · 2011 · 123 citations

Education, Kaizen Literature Review, Operational Management +21

The key factors of total quality management in the service sector: a cross-cultural study

Nancy Bouranta, Evangelos Psomas, Manuel F. Suárez‐Barraza et al. · Benchmarking An International Journal · 2019 · 108 citations

Total Quality Management, Customer Satisfaction, Cross-cultural Study +14