Concepedia

Ching Chan Cheng

CC

Statistics

Publications

3

Citations

83

H-Index

3

Active since

2010

Affiliations

Sun Yat-sen University(Current)

Ching Chan Cheng is an author at Sun Yat-sen University specializing in management, customer satisfaction, and marketing.

Top concepts

MarketingManagementCustomer SatisfactionBusinessService QualityConsumer ResearchMarketing StrategyNursingTourismMedicine

Publications per year

2010–2018

3

Publications

3

A study on exploring the relationship between customer satisfaction and loyalty in the fast food industry: With relationship inertia as a mediator

Ching Chan Cheng, Shao-I Chiu, Hsiu‐Yuan Hu et al. · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 2011 · 40 citations · Full text

Relationship Marketing, Customer Satisfaction, Service Quality +14

An Empirical Analysis of Tourists’ Switching Intention: The Case of Jiufen

Hung‐Che Wu, Ching Chan Cheng · Journal of China Tourism Research · 2018 · 24 citations

Customer Experience, Customer Satisfaction, Tourism Management +16

A study on investigating patient satisfaction of medical centers using Taiwan customer satisfaction index in Taiwan

Hsiu‐Yuan Hu, Shao-I Chiu, Ching Chan Cheng et al. · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 2010 · 19 citations · Full text

Total Quality Management, Customer Satisfaction, Quality Of Life +16

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