Pei‐Jou Kuo

Consumers’ responses to ambivalent online hotel reviews: The role of perceived source credibility and pre-decisional disposition

Hui Xie, Li Miao, Pei‐Jou Kuo et al. · International Journal of Hospitality Management · 2010 · 350 citations

Customer Satisfaction, Digital Marketing, Consumer Research +17

Measuring psychographics to assess purchase intention and willingness to pay

Nelson Barber, Pei‐Jou Kuo, Melissa Bishop et al. · Journal of Consumer Marketing · 2012 · 211 citations

Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +21

Consumers' perspectives on service staff with disabilities in the hospitality industry

Pei‐Jou Kuo, Valentini Kalargyrou · International Journal of Contemporary Hospitality Management · 2013 · 65 citations

Disability, Consumer Research, Hospitality +19

The impact of disability on guests’ perceptions of service quality delivery in the hospitality industry

Valentini Kalargyrou, Nelson Barber, Pei‐Jou Kuo · International Journal of Contemporary Hospitality Management · 2018 · 53 citations

Customer Satisfaction, Disability, Hospitality +20

Microcelebrity: The Impact of Information Source, Hotel Type, and Misleading Photos on Consumers’ Responses

Lu Zhang, Pei‐Jou Kuo, Michael McCall · Cornell Hospitality Quarterly · 2019 · 28 citations

Consumer Uncertainty, Digital Marketing, Consumer Study +25