Concepedia

Helen Perks

HP

Statistics

Publications

32

Citations

3.3K

H-Index

24

Active since

2000

Affiliations

University of Manchester(Current)

University of Nottingham

Karlstad University

Manchester School of Architecture

Linköping University

Helen Perks is an author at University of Manchester specializing in business, management, and marketing.

Top concepts

BusinessManagementStrategic ManagementMarketingInnovationBusiness StrategyNew Product DevelopmentInnovation ManagementSocial InnovationCustomer Satisfaction

Publications per year

2000–2022

32

Publications

32

Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust

Hong‐Youl Ha, Helen Perks · Journal of Consumer Behaviour · 2005 · 727 citations

Customer Experience, Customer Satisfaction, Digital Marketing +17

Characterizing the Role of Design in New Product Development: An Empirically Derived Taxonomy<sup>*</sup>

Helen Perks, Rachel Cooper, Cassie Jones · Journal of Product Innovation Management · 2005 · 268 citations

Innovation Adoption, Education, Product Management +18

Fresh perspectives on customer experience

Janet R. McColl‐Kennedy, Anders Gustafsson, Elina Jaakkola et al. · Journal of Services Marketing · 2015 · 256 citations · Full text

Customer Experience, Customer Satisfaction, Dynamic Nature +17

Co‐creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes

Helen Perks, Thorsten Gruber, Bo Edvardsson · Journal of Product Innovation Management · 2012 · 208 citations · Full text

Service Innovation, Innovation Adoption, Independent Innovation Activities +22

A bricolage perspective on service innovation

Lars Witell, Heiko Gebauer, Elina Jaakkola et al. · Journal of Business Research · 2017 · 205 citations · Full text

Customer Satisfaction, Bricolage Perspective, Service Innovation +7

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