Chukwunonso Oraedu

Determinants of relationship quality and customer loyalty in retail banking

Ernest Emeka Izogo, Reza Abdi, Ike‐Elechi Ogba et al. · African Journal of Economic and Management Studies · 2017 · 40 citations

Customer Satisfaction, Consumer Research, Retail Banking +16

Understanding electronic and face-to-face word-of-mouth influencers: an emerging market perspective

Chukwunonso Oraedu, Ernest Emeka Izogo, J.O NNABUKO et al. · Management Research Review · 2020 · 29 citations

Customer Satisfaction, Digital Marketing, Consumer Research +22

Customer experience with self-service technologies in the banking sector: evidence from Nigeria

Chidera Christian Ugwuanyi, Joseph I. Uduji, Chukwunonso Oraedu · International Journal of Business and Systems Research · 2021 · 28 citations

Customer Experience, Customer Satisfaction, Self-service Technology +15

Customer Experience with Self-Service Technologies in Banking Sector: Evidence from Nigeria

Chidera Christian Ugwuanyi, Joseph I. Uduji, Chukwunonso Oraedu · International Journal of Business and Systems Research · 2020 · 27 citations

Customer Experience, Customer Satisfaction, Digital Marketing +16

Structural Equation Test of Service Quality Dimensions on the Relationship Quality Construct: Evidence from an Emerging Telecom Market

Chukwunonso Oraedu · Journal of Relationship Marketing · 2019 · 13 citations

Total Quality Management, Customer Satisfaction, Service Quality Dimensions +18