Concepedia

Ernest Emeka Izogo

EE

Statistics

Publications

24

Citations

1.4K

H-Index

19

Active since

2012

Affiliations

Ebonyi State University(Current)

University of Johannesburg

University of Hull

University of Jyväskylä

Ernest Emeka Izogo is an author at Ebonyi State University specializing in marketing, management, and consumer research.

Top concepts

MarketingManagementConsumer ResearchBusinessConsumer BehaviorCustomer SatisfactionService QualityPurchase IntentionMarketing InsightsInteractive Marketing

Publications per year

2012–2023

24

Publications

24

Service quality, customer satisfaction and loyalty in automobile repair services sector

Ernest Emeka Izogo, Ike‐Elechi Ogba · International Journal of Quality & Reliability Management · 2015 · 291 citations

Total Quality Management, Customer Satisfaction, Service Quality Dimensions +17

Behavioral consequences of customer inspiration: the role of social media inspirational content and cultural orientation

Ernest Emeka Izogo, Mercy Mpinganjira · Journal of Research in Interactive Marketing · 2020 · 143 citations

Customer Experience, Customer Satisfaction, Consumer Study +21

Online shopping experience in an emerging e-retailing market

Ernest Emeka Izogo, Chanaka Jayawardhena · Journal of Research in Interactive Marketing · 2018 · 127 citations · Full text

Customer Experience, Digital Marketing, E-commerce +24

Customer loyalty in telecom service sector: the role of service quality and customer commitment

Ernest Emeka Izogo · The TQM Journal · 2017 · 121 citations

Total Quality Management, Customer Satisfaction, Relationship Marketing +15

Online shopping experience in an emerging e‐retailing market: Towards a conceptual model

Ernest Emeka Izogo, Chanaka Jayawardhena · Journal of Consumer Behaviour · 2018 · 88 citations

Customer Experience, Customer Satisfaction, Digital Marketing +23

Rows per page

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