Ángel Millán Campos

Development of a multiple-item scale for measuring customer satisfaction in travel agencies services

Ángel Millán Campos, Águeda Esteban Talaya · Tourism Management · 2003 · 128 citations

Travel Agencies Services, Customer Satisfaction, Customer Experience +8

Market orientation in service

Águeda Esteban Talaya, Ángel Millán Campos, Arturo Molina et al. · European Journal of Marketing · 2002 · 82 citations

Customer Satisfaction, Economics, Market Orientation +15

Analysis of consumers’ response to brand community integration and brand identification

Ángel Millán Campos, Estrella Díaz · Journal of Brand Management · 2014 · 41 citations

Brand Community Integration, Brand Equity, Brand Identification +8

Segmenting the Business Traveler Based on Emotions, Satisfaction, and Behavioral Intention

Ángel Millán Campos, María Luisa Fanjul, Miguel Moıtal · Psychology and Marketing · 2016 · 29 citations

Customer Satisfaction, Behavioral Intention, Tourism Management +20

Does the Type of Degree Predict Different Levels of Satisfaction and Loyalty? A Brand Equity Perspective

Marta Retamosa, Ángel Millán Campos, Miguel Moıtal · Corporate Reputation Review · 2019 · 20 citations

Customer Satisfaction, Brand Equity, Management +7