Statistics
Publications
16
Citations
2K
H-Index
15
Active since
1985
Affiliations
Louis M. Capella is an author at Mississippi State University specializing in marketing, management, and consumer research.
Publications per year
1985–2008
16
16
Kaushik Mitra, Michelle C. Reiss, Louis M. Capella · Journal of Services Marketing · 1999 · 504 citations
Customer Experience, Customer Satisfaction, Behavioral Decision Making +24
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