Concepedia

Khai Sheang Lee

KS

Statistics

Publications

2

Citations

167

H-Index

2

Active since

1999

Affiliations

National University of Singapore(Current)

Khai Sheang Lee is an author at National University of Singapore specializing in business, management, and marketing.

Top concepts

BusinessMarketingManagementTrustService QualityBusiness StrategyConsumer BehaviorConsumer ResearchMarketing StrategyPurchase Intention

Publications per year

1999–2000

2

Publications

2

Should a firm with a reputation for outstanding service quality offer a service guarantee?

Jochen Wirtz, Doreen Kum, Khai Sheang Lee · Journal of Services Marketing · 2000 · 92 citations

Total Quality Management, Customer Satisfaction, Consumer Uncertainty +18

The strategic role of unused service capacity

Irene C. L. Ng, Jochen Wirtz, Khai Sheang Lee · International Journal of Service Industry Management · 1999 · 75 citations

Services Management, Resource Availability, Unused Service Capacity +16

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