J. Ricky Fergurson

Exploring <scp>AI</scp> technology and consumer behavior in retail interactions

Maria Petrescu, Anjala S. Krishen, John T. Gironda et al. · Journal of Consumer Behaviour · 2024 · 32 citations · Full text

Business, Information Systems, Marketing +17

Salesperson attributes that influence consumer perceptions of sales interactions

J. Ricky Fergurson, John T. Gironda, Maria Petrescu · Journal of Consumer Marketing · 2021 · 28 citations · Full text

Business, Marketing, Marketing Management +17

Salespeople and teams as stakeholder and knowledge managers: a service-ecosystem, co-creation, crossing-points perspective on key outcomes

Christopher R. Plouffe, Thomas E. DeCarlo, J. Ricky Fergurson et al. · European Journal of Marketing · 2023 · 14 citations

Management, Knowledge Management, Strategic Management +17

Reducing Salesperson Turnover Intentions via Organizational Market Orientation and Selective Hiring: A Job Demand-Resources Approach

David E. Fleming, Andrew B. Artis, Eric G. Harris et al. · Journal of Business-to-Business Marketing · 2022 · 10 citations

Management, Human Resource Management, Organizational Behavior +13