Ramin Bagherzadeh

The journey from customer participation in service failure to co-creation in service recovery

Ramin Bagherzadeh, Monika Rawal, Shuqin Wei et al. · Journal of Retailing and Consumer Services · 2020 · 110 citations

Customer Satisfaction, Service Failure, Organizational Communication +10

Customer-brand disidentification: Conceptualization, scale development and validation

Nwamaka A. Anaza, José Luis Saavedra Torres, Joe F. Hair et al. · Journal of Business Research · 2021 · 51 citations

Customer Satisfaction, Brand Equity, Customer-brand Disidentification +6

Role of brand attachment in customers’ evaluation of service failure

José Luis Saavedra Torres, Monika Rawal, Ramin Bagherzadeh · Journal of Product & Brand Management · 2020 · 38 citations

Customer Satisfaction, Consumer Research, Brand Strategy +19

Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers

Omid Kamran‐Disfani, Ramin Bagherzadeh, Ashok Bhattarai et al. · Journal of Service Research · 2022 · 29 citations

Customer Experience, Customer Satisfaction, Behavioral Decision Making +19

A comparative analysis of the UN declaration, global business compact, and religious morals in determining global values for business and their application to Islamic marketing

John Fraedrich, Othman Althawadi, Ramin Bagherzadeh · Journal of Islamic marketing · 2018 · 14 citations

International Marketing, Global Business Compact, Value Theory +19