José Luis Saavedra Torres

The journey from customer participation in service failure to co-creation in service recovery

Ramin Bagherzadeh, Monika Rawal, Shuqin Wei et al. · Journal of Retailing and Consumer Services · 2020 · 110 citations

Customer Satisfaction, Service Failure, Organizational Communication +10

Customer-brand disidentification: Conceptualization, scale development and validation

Nwamaka A. Anaza, José Luis Saavedra Torres, Joe F. Hair et al. · Journal of Business Research · 2021 · 51 citations

Customer Satisfaction, Brand Equity, Customer-brand Disidentification +6

Empathy and affect in B2B salesperson performance

Nwamaka A. Anaza, Aniefre Eddie Inyang, José Luis Saavedra Torres · Journal of Business and Industrial Marketing · 2017 · 49 citations

Customer Satisfaction, Social Psychology, Empathy +21

Role of brand attachment in customers’ evaluation of service failure

José Luis Saavedra Torres, Monika Rawal, Ramin Bagherzadeh · Journal of Product & Brand Management · 2020 · 38 citations

Customer Satisfaction, Consumer Research, Brand Strategy +19

Skeletal involvement in Gaucher disease: An observational multicenter study of prognostic factors in the Argentine Gaucher disease patients

Guillermo Drelichman, Nicolas Fernández Escobar, Nora Basack et al. · American Journal of Hematology · 2016 · 18 citations

Prognostic Factors, Rheumatology, Bone Tgs +15