Concepedia

Robert D. Winsor

RD

Statistics

Publications

22

Citations

1.5K

H-Index

18

Active since

1993

Affiliations

Loyola Marymount University(Current)

College of Business Administration

Williams College

Southern Connecticut State University

Xavier University

Robert D. Winsor is an author at Loyola Marymount University specializing in marketing, business, and marketing management.

Publications per year

1993–2021

22

Publications

22

Service quality perspectives and satisfaction in private banking

Walfried M. Lassar, Chris Manolis, Robert D. Winsor · Journal of Services Marketing · 2000 · 494 citations

Management, Quality Management, Banking +11

A model of trust and compliance in franchise relationships

Mark Davies, Walfried M. Lassar, Chris Manolis et al. · Journal of Business Venturing · 2009 · 252 citations

Law, Contract Law, Contract Theory +7

The Resurrection of Taylorism: Total Quality Management’s Hidden Agenda

David M. Bøje, Robert D. Winsor · Journal of Organizational Change Management · 1993 · 188 citations

Management, Change Management, Quality Management +7

The effects of organizational culture and market orientation on the effectiveness of strategic marketing alliances

Birgit Leisen, Bryan Lilly, Robert D. Winsor · Journal of Services Marketing · 2002 · 94 citations

Management, Marketing, Strategic Management +9

Do customer relationships mitigate or amplify failure responses?

Velitchka D. Kaltcheva, Robert D. Winsor, A. Parasuraman · Journal of Business Research · 2012 · 58 citations

Business, Marketing, Marketing Management +12

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