Alexander Buoye

The interplay of customer experience and commitment

Timothy L. Keiningham, Joan Ball, Sabine Benoit et al. · Journal of Services Marketing · 2017 · 150 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +20

Data‐driven services marketing in a connected world

V. Kumar, Veena Chattaraman, Carmen Neghina et al. · Journal of service management · 2013 · 114 citations

Marketing Analytics, Digital Marketing, Data‐driven Services Marketing +22

A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

Lerzan Aksoy, Alexander Buoye, Pelin Aksoy et al. · Journal of Interactive Marketing · 2012 · 92 citations

A Five-Component Customer Commitment Model

Timothy L. Keiningham, Carly Frennea, Lerzan Aksoy et al. · Journal of Service Research · 2015 · 78 citations

Customer Experience, Customer Satisfaction, Consumer Decision Making +15

Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness

Lerzan Aksoy, Timothy L. Keiningham, Alexander Buoye et al. · Journal of Business Research · 2015 · 70 citations

Relationship Marketing, Customer Satisfaction, Consumer Loyalty +10