Concepedia

Anna-Sophie Oertzen

AO

Statistics

Publications

5

Citations

321

H-Index

5

Active since

2018

Affiliations

Maastricht University(Current)

Maastricht School of Management

TH Köln - University of Applied Sciences

Anna-Sophie Oertzen is an author at Maastricht University specializing in service design, arts, and human-centered design.

Publications per year

2018–2022

5

Publications

5

Co-creating services—conceptual clarification, forms and outcomes

Anna-Sophie Oertzen, Gaby Odekerken‐Schröder, Saara Brax et al. · Journal of service management · 2018 · 177 citations · Full text

Management, Operations Management, Community Engagement +16

Achieving continued usage in online banking: a post-adoption study

Anna-Sophie Oertzen, Gaby Odekerken‐Schröder · International Journal of Bank Marketing · 2019 · 67 citations

Business, Information Systems, Marketing +16

Driving users’ behaviours and engagement in co-creating services

Anna-Sophie Oertzen, Gaby Odekerken‐Schröder, Birgit Mager · Journal of Services Marketing · 2020 · 36 citations

Arts, Design, Human-centered Design +9

Blended human-technology service realities in healthcare

Sarah Dodds, Rebekah Russell‐Bennett, Tom Chen et al. · Journal of Service Theory and Practice · 2022 · 27 citations

Arts, Health Care Management, Health Services Administration +10

Integrating empathy and lived experience through co-creation in service design

Josina Vink, Anna-Sophie Oertzen · 2018 · 14 citations · Full text

Arts, Design, Psychology +13

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