Kristina K. Lindsey Hall

Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness

Kristina K. Lindsey Hall, Susana Jaramillo, Thomas L. Baker et al. · Journal of Services Marketing · 2020 · 33 citations

Customer Experience, Customer Satisfaction, Consumer Research +25

Bridging employee engagement and customer engagement in a service context

Ji Qi, Sijun Wang, Kristina K. Lindsey Hall · Journal of Business Research · 2023 · 30 citations

Customer Satisfaction, Management, Business +8

The Importance of Product/Service Quality for Frontline Marketing Employee Outcomes: The Moderating Effect of Leader-Member Exchange (LMX)

Kristina K. Lindsey Hall, Thomas L. Baker, Martha C. Andrews et al. · The Journal of Marketing Theory and Practice · 2015 · 26 citations

Customer Satisfaction, Human Resource Management, Organizational Behavior +19

Collaboration, feedback, and performance: Supply chain insights from service-dominant logic

Kristina K. Lindsey Hall, Ji Qi, R. Glenn Richey et al. · Journal of Business Research · 2022 · 25 citations

Management, Business, Inter-firm Coordination +10

A Maturity Model for Assessing the Digitalization of Public Health Agencies

Eileen Doctor, Torsten Eymann, Daniel Fürstenau et al. · Business & Information Systems Engineering · 2023 · 14 citations · Full text

Health Administration, Organizations, Digital Public Health +21