Concepedia

Susana Jaramillo

SJ

2

Publications

46

Citations

2

H-Index

2020

Active since

Affiliations

University of Alabama(Current)

University of Memphis

Louisiana State University

Susana Jaramillo is an author at University of Alabama specializing in customer satisfaction, business, and consumer research.

Top concepts

ArtsBusinessMarketingManagementConsumer ResearchCustomer SatisfactionHospitality MarketingOrganizational BehaviorInterpersonal CommunicationOrganizational Communication

Publications per year

2020–2023

2

Publications

2

Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness

Kristina K. Lindsey Hall, Susana Jaramillo, Thomas L. Baker et al. · Journal of Services Marketing · 2020 · 33 citations

Customer Experience, Customer Satisfaction, Consumer Research +25

An examination of frontline employee–customer incidental similarities in service failure and recovery contexts

Kristina K. Lindsey Hall, Susana Jaramillo, Thomas L. Baker et al. · Psychology and Marketing · 2023 · 13 citations · Full text

Customer Experience, Customer Satisfaction, Services Management +22

Rows per page

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