Concepedia

Index numbers for monitoring transit service quality

Juan de Oña, Rocío de Oña, Laura Eboli, Gabriella Mazzulla

Transportation Research Part A Policy and Practice · 2015 · 95 citations · 33 references

Open access

Concepts

ManagementTransportation PlanningPerformance MeasurementTransportTransportationPublic TransitPublic Transit AnalyticsService Delivery EvaluationService Performance MeasurementService QualityTransit OperationsPublic Transit Performance MeasurementService Quality AssessmentTransit Performance MeasurementTransit Service MonitoringTransport Service Quality

References

33

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text

Business, Marketing, Marketing Management +12

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 10K citations

Management, Marketing, Quality Management +16

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

Michael K. Brady, J. Joseph Cronin · Journal of Marketing · 2001 · 3.5K citations

Business, Marketing, Marketing Management +15

WHITE PAPER, European transport policy for 2010 : time to decide

Toru Nakamura · Medical Entomology and Zoology · 2004 · 862 citations

Planning, Public Policy, Transportation Planning +10