Journal of Retailing and Consumer Services · 2024 · 98 citations · 116 references
EngineeringComputer ScienceRobotics EngineeringArtificial IntelligenceHuman-robot InteractionRoboticsAffective ComputingAffective Human-robot InteractionCustomer EngagementHuman-robot CommunicationHuman-robot Interaction DesignSocially Assistive RoboticsCompanion RobotsHuman-ai Service InteractionsHuman-robot Service InteractionRobot AcceptanceRobot PersonalityRobot Personality DesignTrust In Service RobotsUser Engagement
116
Multiple regression: testing and interpreting interactions
Choice Reviews Online · 1992 · 37.2K citations
Machines and Mindlessness: Social Responses to Computers
Clifford Nass, Youngme Moon · Journal of Social Issues · 2000 · 3.6K citations
Roderick J. Brodie, Linda D. Hollebeek, Biljana Jurić et al. · Journal of Service Research · 2011 · 3.4K citations