Concepedia
Statistics
Publications
7
Citations
286
H-Index
Active since
2014
Affiliations
Nirma University(Current)
Hubei Engineering University
Tejas R. Shah is an author at Nirma University specializing in customer satisfaction, customer engagement, and management.
Publications per year
2014–2025
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Khalid Mehmood, Pradeep Kautish, Tejas R. Shah · Journal of Retailing and Consumer Services · 2024 · 98 citations
Engineering, Computer Science, Robotics Engineering +17
Influence of robots service quality on customers' acceptance in restaurants
Tejas R. Shah, Pradeep Kautish, Khalid Mehmood · Asia Pacific Journal of Marketing and Logistics · 2023 · 85 citations
Engineering, Computer Science, Hospitality Management +17
Linking technology readiness and customer engagement: an AI-enabled voice assistants investigation
Tejas R. Shah, Pradeep Kautish, Sandeep Walia · foresight · 2023 · 32 citations
Business, Information Systems, Marketing +16
Service quality dimensions of ride-sourcing services in Indian context
Tejas R. Shah · Benchmarking An International Journal · 2020 · 30 citations
Management, Quality Management, Services Marketing +13
Innovative m-car rental service quality in India
Tejas R. Shah, Tejal Shah · International Journal of Innovation Science · 2021 · 21 citations
Management, Quality Management, Psychometrics +11
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