Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method

Using thematic analysis in psychology

Virginia Braun, Victoria Clarke · Qualitative Research in Psychology · 2006 · 169.5K citations · Full text

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 63.9K citations

Customer Satisfaction, Quality Of Life, Statistical Tests +20

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 7.1K citations

Customer Satisfaction, Behavioral Decision Making, Satisfaction Decisions +26

Multivariate Data Analysis

W. M. O'Fallon, W. W. Cooley, P. R. Lohnes · Technometrics · 1973 · 4.1K citations

Univariate Analysis, Multivariate Data Analysis, Engineering +6

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson et al. · Journal of Marketing · 1996 · 1.9K citations

Customer Profitability, Customer Satisfaction, Economics +12