Publication | Open Access

Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach

Customer SatisfactionOnline Customer BehaviorIn-store CrowdTransactional SatisfactionSor ApproachManagementBusinessConsumer ResearchConsumer AttitudeConsumer BehaviorMarketingBuying BehaviorConsumer EngagementCustomer Loyalty