Anne‐Françoise Audrain‐Pontevia

Author

Also Known As

Anne-Francoise Audrain-Pontevia, Anne-Françoise Audrain-Pontevia, Anne‐Françoise Audrain‐Pontevia, Audrain, Anne-Françoise, Audrain-Pontevia, Anne-Francoise, Audrain-Pontevia, Anne-Françoise, McKendrick, Doug

Publications

554

Citations

H-Index

Concepts

All Affiliations

Université du Québec à Montréal Ecole des Hautes Etudes Commerciales du Nord Groupe de Recherche en Management

About

Anne‐Françoise Audrain‐Pontevia is an author at Université du Québec à Montréal specializing in marketing, management, and consumer research.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	8	8	319
2	Business	7	7	253
3	Arts	1	1	66
4	Education	1	1	37
5	Behavioral Sciences	1	1	17

Anne‐Françoise Audrain‐Pontevia

Publications

468

Citations

H-Index

Page 1

	Year	Citations
A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty Anne‐Françoise Audrain‐Pontevia, Gilles N’Goala, Ingrid Poncin Journal of Retailing and Consumer Services Electronic MarketplaceCustomer SatisfactionOnline Customer BehaviorBusiness-to-business ResearchTransaction Value	2013	81
Analysis of commercial rumors from the perspective of marketing managers: Rumor prevalence, effects, and control tactics Allan J. Kimmėl, Anne‐Françoise Audrain‐Pontevia Journal of Marketing Communications Commercial RumorsAdvertisingMedia MarketingRumor QuestionnaireManagement	2010	66
Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach Karim Errajaa, Sabrina Hombourger-Barès, Anne‐Françoise Audrain‐Pontevia Journal of Retailing and Consumer Services Customer SatisfactionOnline Customer BehaviorIn-store CrowdTransactional SatisfactionSor Approach	2022	53
Do online health communities enhance patient–physician relationship? An assessment of the impact of social support and patient empowerment Anne‐Françoise Audrain‐Pontevia, Loïck Menvielle Health Services Management Research	2017	50
Effects of Three Antecedents of Patient Compliance for Users of Peer-to-Peer Online Health Communities: Cross-Sectional Study Anne‐Françoise Audrain‐Pontevia, Loïck Menvielle, Myriam Ertz Journal of Medical Internet Research	2019	38
Does corporate social responsibility affect consumer boycotts? A cost–benefit approach Tian Zeng, Anne‐Françoise Audrain‐Pontevia, Fabien Durif Corporate Social Responsibility and Environmental Management Consumer UncertaintyConsumer ResearchEducationManagementCorporate Responses	2020	37
Where do customer loyalties really lie, and why? Gender differences in store loyalty Anne‐Françoise Audrain‐Pontevia, Marc Vanhuele International Journal of Retail & Distribution Management Customer ExperienceCustomer SatisfactionGendered PerceptionConsumer StudyConsumer Research	2016	35
EFFECTS OF INTERPERSONAL TRUST AMONG USERS OF ONLINE HEALTH COMMUNITIES ON PATIENT TRUST IN AND SATISFACTION WITH THEIR PHYSICIAN Anne‐Françoise Audrain‐Pontevia, Loïck Menvielle International Journal of Technology Assessment in Health Care	2018	33
Kohonen Self-Organizing Maps: A Neural Approach for Studying the Links between Attributes and Overall Satisfaction in a Services Context Anne‐Françoise Audrain‐Pontevia The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior Total Quality ManagementCustomer SatisfactionMarketing AnalyticsConsumer ResearchTopological Map	2006	20
Assessing the Influence of Patient Empowerment Gained Through Mental Health Apps on Patient Trust in the Health Care Provider and Patient Compliance With the Recommended Treatment: Cross-sectional Study Julien François, Anne‐Françoise Audrain‐Pontevia, Sana Boudhraâ, Journal of Medical Internet Research	2023	18

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