Anne‐Françoise Audrain‐Pontevia

A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty

Anne‐Françoise Audrain‐Pontevia, Gilles N’Goala, Ingrid Poncin · Journal of Retailing and Consumer Services · 2013 · 81 citations · Full text

Electronic Marketplace, Customer Satisfaction, Online Customer Behavior +10

Analysis of commercial rumors from the perspective of marketing managers: Rumor prevalence, effects, and control tactics

Allan J. Kimmėl, Anne‐Françoise Audrain‐Pontevia · Journal of Marketing Communications · 2010 · 66 citations

Commercial Rumors, Advertising, Media Marketing +15

Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach

Karim Errajaa, Sabrina Hombourger-Barès, Anne‐Françoise Audrain‐Pontevia · Journal of Retailing and Consumer Services · 2022 · 53 citations · Full text

Customer Satisfaction, Online Customer Behavior, In-store Crowd +11

Do online health communities enhance patient–physician relationship? An assessment of the impact of social support and patient empowerment

Anne‐Françoise Audrain‐Pontevia, Loïck Menvielle · Health Services Management Research · 2017 · 50 citations

Effects of Three Antecedents of Patient Compliance for Users of Peer-to-Peer Online Health Communities: Cross-Sectional Study

Anne‐Françoise Audrain‐Pontevia, Loïck Menvielle, Myriam Ertz · Journal of Medical Internet Research · 2019 · 38 citations · Full text