Journal of Marketing Research · 1979 · 8.2K citations · 18 references
BusinessMarketingMarketing ManagementMarketing StrategyMarketing Planning
A critical element in the evolution of a fundamental body of knowledge in marketing, as well as for improved marketing practice, is the development of better measures of the variables with which marketers work. In this article an approach is outlined by which this goal can be achieved and portions of the approach are illustrated in terms of a job satisfaction measure.
18
Journal of the American Dietetic Association · 1994 · 46.5K citations
Coefficient Alpha and the Internal Structure of Tests
Lee J. Cronbach · Psychometrika · 1951 · 43.2K citations · Full text
Social Sciences, Educational Assessment, Educational Measurement +14
The critical incident technique.
John C. Flanagan · Psychological Bulletin · 1954 · 7.7K citations