Concepedia

The effects of service climate and internal service quality on frontline hotel employees’ service-oriented behaviors

Meizhen Lin, Qian Ling, Yanling Liu, Rong Hu

International Journal of Hospitality Management · 2021 · 47 citations · 81 references

Concepts

ManagementHospitality ManagementTourism ManagementHospitality MarketingHotel ManagementCustomer SatisfactionFrontline Service ManagementHospitality OperationsHotel Human Resource ManagementOrganizational ClimateService QualityEmployee Service PerformanceFrontline Employee Well-beingFrontline Service PerformanceHospitality Service QualityHotel Service QualityInternal Service QualityPerceived Service QualityService Employee Behavior

References

81

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 67.9K citations

Social Sciences, Educational Measurement, Econometrics +15

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations

Social Sciences, Educational Measurement, Econometrics +15

Hierarchical Linear Models: Applications and Data Analysis Methods.

Nicholas T. Longford, Anthony S. Bryk, Stephen W. Raudenbush · Contemporary Sociology A Journal of Reviews · 1993 · 18.9K citations

Business, Biostatistics, Data Science +14

Back-Translation for Cross-Cultural Research

Richard W. Brislin · Journal of Cross-Cultural Psychology · 1970 · 13.4K citations

Humanities, Translation Studies, Descriptive Translation Studies +16

Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models

Michael E. Sobel · Sociological Methodology · 1982 · 12.7K citations

Public Health, Biostatistics, Behavioral Economics +10