International Journal of Hospitality Management · 2021 · 82 citations · 55 references
BusinessHospitality ManagementMarketingHospitality MarketingHotel ManagementServices MarketingCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer ParticipationCustomer SatisfactionHotel MarketingCustomer Engagement MetricsHospitality Customer ExperienceHotel Customer Experience
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