Journal of Financial Services Marketing · 2020 · 31 citations · 30 references
BusinessMarketingQuality ManagementBankingPerformance MeasurementServices MarketingBanking Service OperationsCustomer SatisfactionService EquityService Performance MeasurementService QualityService Quality AssuranceBank Customer SatisfactionFairnessPerceived Fairness MeasurementPerceived Service QualityPerceived Service Quality MeasurementService PerformanceService Quality Measurement
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