Concepedia

Banking Service Operations

Banking Service Operations is a specialized field of service operations management that focuses on the design, delivery, and improvement of financial services within banking institutions, distinguished by its emphasis on transaction processing, regulatory compliance, customer relationship management, and risk mitigation in deposit, lending, and payment services.

888

Publications

56.6K

Citations

1.7K

Authors

781

Institutions

Publications per year

2017–2026

253

Parents

Children

Publications

888

Relationship Banking: What Do We Know?

Arnoud W. A. Boot · Journal of Financial Intermediation · 2000 · 2.3K citations

, , +12

On the Fintech Revolution: Interpreting the Forces of Innovation, Disruption, and Transformation in Financial Services

Peter Gomber, Robert J. Kauffman, Chris Parker et al. · Journal of Management Information Systems · 2018 · 1.9K citations

, , +13

Employee and customer perceptions of service in banks: Replication and extension.

Benjamin Schneider, David E. Bowen · Journal of Applied Psychology · 1985 · 1.3K citations

, , +12

Reaching out: Access to and use of banking services across countries

Thorsten Beck, Asli Demirgüç‐Kunt, María Soledad Martínez Pería · Journal of Financial Economics · 2007 · 1.2K citations

, , +7

Competitive viability in banking

Allen N. Berger, Gerald A. Hanweck, David B. Humphrey · Journal of Monetary Economics · 1987 · 891 citations

, , +10

1–5 of 888

Authors

1.7K

  1. BH
    Barry Howcroft

    Loughborough University, United Kingdom

    7 publications · 966 citations

    7

    h-index

  2. AN
    Allen N. Berger

    University of South Carolina, United States

    5 publications · 1.9K citations

    5

    h-index

  3. DB
    David B. Humphrey

    Florida State University, United States

    5 publications · 1.2K citations

    5

    h-index

  4. GJ
    George J. Benston

    Emory University, United States

    4 publications · 177 citations

    4

    h-index

  5. LJ
    Loretta J. Mester

    University of Pennsylvania, United States

    4 publications · 133 citations

    4

    h-index

1–5 of 1.7K

Institutions

781

  1. Federal Reserve

    Washington D.C., United States

    6 h-index

    9 publications

    317 citations

  2. Athens University of Economics and Business

    Athens, Greece

    6 h-index

    10 publications

    610 citations

  3. Loughborough University

    Loughborough, United Kingdom

    6 h-index

    9 publications

    1.8K citations

  4. Bangor University

    Bangor, United Kingdom

    6 h-index

    9 publications

    2.1K citations

  5. UNSW Sydney

    Sydney, Australia

    5 h-index

    8 publications

    252 citations

  6. Federal Reserve Board of Governors

    Washington D.C., United States

    5 h-index

    8 publications

    2.8K citations

  7. Obafemi Awolowo University

    Ile-Ife, Nigeria

    5 h-index

    8 publications

    295 citations

  8. Deakin University

    Burwood, Australia

    5 h-index

    5 publications

    613 citations

1–8 of 781

Venues

  1. International Journal of Bank Marketing

    35 publications · 3.9K citations

    25

    h-index

  2. Journal of Banking & Finance

    33 publications · 4.4K citations

    23

    h-index

  3. SSRN Electronic Journal

    Repository · 48 publications · 1.7K citations

    21

    h-index

  4. Journal of Financial Services Marketing

    25 publications · 1.1K citations

    18

    h-index

  5. European Journal of Operational Research

    14 publications · 2.1K citations

    14

    h-index

1–5