Concepedia

Service Equity

Service Equity is a principle within public service delivery that denotes the fair and impartial distribution of services, ensuring that all individuals receive commensurate access and quality of service regardless of socio-demographic, economic, or geographic circumstances, thereby distinguishing it from mere equality or efficiency in service provision.

118

Publications

9K

Citations

242

Authors

143

Institutions

Publications per year

2017–2026

24

Parents

Children

Publications

118

A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction

Ruth N. Bolton, Katherine N. Lemon · Journal of Marketing Research · 1999 · 1.1K citations

, , +15

Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations

Line Lervik Olsen, Michael D. Johnson · Journal of Service Research · 2003 · 475 citations

, , +16

Managing Public Service Contracts: Aligning Values, Institutions, and Markets

Trevor L. Brown, Matthew Potoski, David M. Van Slyke · Public Administration Review · 2006 · 474 citations

, , +17

Spatial Decompositions, Modeling and Mapping Service Regions to Predict Access to Social Programs

John Radke, Lan Mu · Annals of GIS · 2000 · 447 citations · Full text

, , +17

Making Services Work for Poor People

Shantayanan Devarajan · Journal of African Economies · 2004 · 435 citations

, , +14

1–5 of 118

Authors

242

  1. BE
    Bruce E. Wicks

    University of Illinois Urbana-Champaign, United States

    4 publications · 107 citations

    4

    h-index

  2. JL
    John L. Crompton

    Texas A&M University, United States

    4 publications · 87 citations

    4

    h-index

  3. JL
    John L. Crompton

    Texas A&M University, United States

    3 publications · 76 citations

    3

    h-index

  4. RN
    Ruth N. Bolton

    Arizona State University, United States

    2 publications · 1.2K citations

    2

    h-index

  5. WH
    William H. Lucy

    University of Virginia, United States

    2 publications · 199 citations

    2

    h-index

1–5 of 242

Institutions

143

  1. The Ohio State University

    Columbus, United States

    4 h-index

    9 publications

    742 citations

  2. University of Illinois Urbana-Champaign

    Urbana, United States

    3 h-index

    3 publications

    128 citations

  3. Arkansas Agricultural Experiment Station

    Arkansas City, United States

    3 h-index

    4 publications

    117 citations

  4. Texas A&M University

    College Station, United States

    3 h-index

    4 publications

    142 citations

  5. Duke University

    Durham, United States

    3 h-index

    3 publications

    1.2K citations

  6. University of Glasgow

    Glasgow, United Kingdom

    2 h-index

    3 publications

    77 citations

  7. Virginia Tech

    Blacksburg, United States

    2 h-index

    2 publications

    103 citations

  8. Indiana University

    Bloomington, United States

    2 h-index

    2 publications

    333 citations

1–8 of 143

Venues

  1. Public Administration Review

    PAR · 7 publications · 1K citations

    7

    h-index

  2. Journal of Transport Geography

    4 publications · 329 citations

    4

    h-index

  3. Telecommunications Policy

    3 publications · 99 citations

    3

    h-index

  4. Policy & Politics

    3 publications · 102 citations

    3

    h-index

  5. Journal of Business Research

    JBR · 3 publications · 147 citations

    3

    h-index

1–5