John L. Crompton

Users' perceptions of the relative importance of service quality dimensions in selected public recreation programs

John L. Crompton, Kelly J. MacKay · Leisure Sciences · 1989 · 215 citations

Customer Satisfaction, Leisure Study, Service Quality Dimensions +19

Marketing Government and Social Services

Patrick E. Murphy, John L. Crompton, Charles W. Lamb · Journal of Marketing · 1987 · 189 citations

Entertainment Marketing, Social Marketing, Overview Advertising +19

Measuring the Quality of Recreation Services

Kelly J. MacKay, John L. Crompton · Journal of Park and Recreation Administration · 1990 · 159 citations

Customer Satisfaction, Public Policy, Leisure Study +15

An investigation of the relative efficacy of four alternative approaches to importance-performance analysis

John L. Crompton, Nicholas A. Duray · Journal of the Academy of Marketing Science · 1985 · 104 citations

Reliability, Performance Management, Importance-performance Analysis +11

Benefits and Constraints Associated with the Use of an Urban Park Reported by a Sample of Elderly in Hong Kong

Kam Hung, John L. Crompton · Leisure Studies · 2006 · 96 citations

Geriatric Psychiatry, Leisure Study, Physical Activity +25