Concepedia
Information Technology & Tourism · 2019 · 34 citations · 39 references
Open access
39
A Theory of Social Comparison Processes
Léon Festinger · Human Relations · 1954 · 19.8K citations
Social Psychology, Social Influence, Cognition +19
Birds of a Feather: Homophily in Social Networks
Miller McPherson, Lynn Smith‐Lovin, James M. Cook · Annual Review of Sociology · 2001 · 18.2K citations
Social Influence, Social Structures, Social Network +18
A Service Quality Model and its Marketing Implications
Christian Grönroos · European Journal of Marketing · 1984 · 6.4K citations
Total Quality Management, Customer Satisfaction, Perceived Service +12
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?
Thorsten Hennig‐Thurau, Kevin P. Gwinner, Gianfranco Walsh et al. · Journal of Interactive Marketing · 2004 · 5.7K citations
Electronic word-of-mouth in hospitality and tourism management
Stephen W. Litvin, Ronald E. Goldsmith, Bing Pan · Tourism Management · 2007 · 3K citations
Customer Satisfaction, Tourism Management, Online Customer Behavior +10