International Journal of Electrical and Computer Engineering (IJECE) · 2018 · 11 citations · 28 references
Public AffairsInformation SystemsPublic AdministrationDigital GovernmentE-governmentPublic Service DeliveryGovernment Information SystemsRelationship QualityService QualityElectronic Government SystemsPerceived Relationship QualityService Relationship Quality
<p>This study aims to explain the concept of relationship quality on citizen intention use of e-Government service. We have built 5 hypotheses. The result of 5 hypotheses is positive and significant impact. In building citizen relationship, we build two antecedent they are perceived e-Government usability and perceived e-Government credibility. The method we use in this research is empirical, with 366 valid respondents.</p>
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