Key Performance Indicators for Project Success in Ghanaian Contractors

Abstract

Effective performance measurement is critical to project success. Unfortunately, common measures do not exist for the assessment of the performance of Ghanaian contractors. This paper develops a set of common key performance indicators (KPIs) for Ghanaian contractors. Following an extensive review of research on KPIs and performance measures from existing research and literature, the 10 most popular KPIs were identified. A survey of large Ghanaian contractors was conducted to find the KPIs most relevant to the local construction industry. The results of the survey were validated using expert interviews. A set of nine (9) KPIs has been developed for Ghanaian contractors as follows: Client Satisfaction, Cost, Time, Quality, Health and Safety, Business Performance, Productivity, People and Environment. These KPIs present a set of common criteria which can be used by Ghanaian contractors to measure and benchmark their performance and by client groups to compare contractor performance.