Evaluation of Higher Education Service Quality Scale in Pharmaceutical Education

Abstract

This Study evaluates the HEdPERF (Higher Education Performance) scale, a measuring instrument of service quality in higher education sector. The scale has been empirically tested for unidimensionality, reliability and validity using both exploratory and confirmatory factor analysis (CFA). Such valid and reliable measuring scale would be a tool that higher education institutions could use to improve service performance to retain the number of pharmaceutical students and to capture the global education markets. Research findings confirmed the role of key factors in service quality. These four factors such as Non-Teaching Staff, Teaching staff, Access and Reputation possess psychometric properties of construct validity. Their reliabilities are high which indicates that these variables/constructs are suitable for measuring the service quality of Indian Pharmacy education. The researcher wants to test this scale with different population of India, to discover the reliability and validity of the scale in Pharmaceutical Education. The limitation could be the development of some factors which are specific to pharmacy Education domain. Thus, this scale can be made comprehensively define the second order factor Service Quality.