Publication | Closed Access
Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy
87
Citations
12
References
2000
Year
Total Quality ManagementCustomer SatisfactionFunctional RelationshipCustomer ExperienceService QualityService ResearchInteractive MarketingManagementBusinessConsumer ResearchGeneral Maximum EntropyQuality CharacteristicQuality EvaluationMarketingCustomer Loyalty
(2000). Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy. Total Quality Management: Vol. 11, No. 4-6, pp. 826-829.
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