Concepedia
Annals of Tourism Research · 1994 · 574 citations · 29 references
Tourism ManagementDestination MarketingAdvertisingManagementBusinessCultural TourismTourismMarketingTourism ProductTourist Experience
29
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text
THE CONCEPT OF A TOURIST AREA CYCLE OF EVOLUTION: IMPLICATIONS FOR MANAGEMENT OF RESOURCES
R.W. BUTLER · Canadian Geographies / Géographies canadiennes · 1980 · 4.4K citations
Tourism Management, Tourism, Destination Management +4
Marketing Management: Analysis, Planning and Control
Neil H. Borden, Philip Kotler · Journal of Marketing · 1973 · 2.5K citations
Management, Business, Business Strategy +3
Marketing Strategies and Organizational Structures for Service Firms
Bernard H. Booms, Mary Jo Bitner · Medical Entomology and Zoology · 1981 · 761 citations
Organizational Structures, Management, Business +6
Service Management: Strategy and Leadership in Service Businesses.
Larry F. Moore, Richard A. Normann · Administrative Science Quarterly · 1985 · 741 citations
Customer Satisfaction, Service Innovation, Services Management +17