The tourism product - Concepedia

References

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	Year	Citations
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality A. Parasuraman Zenodo (CERN European Organization for Nuclear Research)	1988	21.2K
THE CONCEPT OF A TOURIST AREA CYCLE OF EVOLUTION: IMPLICATIONS FOR MANAGEMENT OF RESOURCES R.W. BUTLER Canadian Geographies / Géographies canadiennes Tourism ManagementTourismDestination ManagementAnthropologyEnvironmental Planning	1980	4.4K
Marketing Management: Analysis, Planning and Control Neil H. Borden, Philip Kotler Journal of Marketing ManagementBusinessBusiness StrategyMarketing ManagementMarketing	1973	2.5K
Marketing Strategies and Organizational Structures for Service Firms Bernard H. Booms, Mary Jo Bitner Medical Entomology and Zoology Organizational StructuresManagementBusinessBusiness StrategyMarketing Management	1981	761
Service Management: Strategy and Leadership in Service Businesses. Larry F. Moore, Richard A. Normann Administrative Science Quarterly Customer SatisfactionService InnovationServices ManagementPoses Unique ChallengesManagement	1985	741
Marketing Intangible Products and Product Intangibles Theodore Levitt Cornell Hotel and Restaurant Administration Quarterly Customer SatisfactionConsumer ResearchService QualityManagementMarketing Communication	1981	684
Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model Farouk Saleh, Chris Ryan Service Industries Journal Total Quality ManagementCustomer SatisfactionService ExcellenceConsumer ResearchHospitality	1991	658
Service operations management Long Range Planning Services ManagementManagementBusinessService-oriented Software EngineeringService Science	1992	491
Tourism: A community approach Donald Getz Annals of Tourism Research Tourism ManagementCultureDestination MarketingCommunity DevelopmentCommunity Engagement	1986	318
Can the tourist-area life cycle be made operational? K. Michael Haywood Tourism Management Tourism ManagementUrban TourismGeographyUrban PlanningTourism	1986	313

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