A structured product development perspective for service operations

Asset Stock Accumulation and Sustainability of Competitive Advantage

Ingemar Dierickx, Karel Cool · Management Science · 1989 · 8.4K citations

Management, Strategic Management, Strategy +17

Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms

Rebecca Henderson, Kim B. Clark · Administrative Science Quarterly · 1990 · 8.3K citations · Full text

Management, Innovation Management, Technology Management +17

Servicescapes: The Impact of Physical Surroundings on Customers and Employees

Mary Jo Bitner · Journal of Marketing · 1992 · 5.2K citations

Business, Marketing, Organizational Behavior +10

Lead Users: A Source of Novel Product Concepts

Eric von Hippel · Management Science · 1986 · 4.6K citations

Management, Marketing, Marketing Management +12

Patterns of Industrial Innovation

William J. Abernathy, James M. Utterback · Technology Review · 1978 · 3.3K citations

Management, Economics, Innovation Management +12