How to design and offer services successfully

Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet

Arnold Tukker · Business Strategy and the Environment · 2004 · 2.4K citations

Management, Environmental Management, Sustainability Management +14

State-of-the-art in product-service systems

Tim Baines, Howard Lightfoot, S. Evans et al. · Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture · 2007 · 1.9K citations · Full text

Management, Marketing, Strategic Management +11

Designing services that deliver

G. Lynn Shostack · Harvard business review · 1984 · 1.2K citations

Business, Design, Information Systems +10

Industrial Product-Service Systems—IPS 2

H. E. Markus Meier, Rajkumar Roy, Günther Seliger · CIRP Annals · 2010 · 986 citations

Engineering, Industrial Engineering, Systems Engineering +9

The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions

Richard B. Chase · Operations Research · 1981 · 608 citations

Management, Operations Management, Customer Relationship Management +14