Concepedia

An investigation into customer satisfaction levels in the budget accommodation sector in Scotland: a case study of backpacker tourists and the Scottish Youth Hostels Association

Robert J. Nash, Maree Thyne, Sylvie Davies

Tourism Management · 2005 · 162 citations · 25 references

References

25

Review of Psychometric theory (2nd ed.).

Rosedith Sitgreaves · Contemporary Psychology · 1979 · 11.5K citations

Social Sciences, Educational Measurement, Psychology +12

A Meta-Analysis of Cronbach's Coefficient Alpha

Robert A. Peterson · Journal of Consumer Research · 1994 · 3K citations

Social Sciences, Behavioral Sciences, Psychology +9

Consumer Behaviour in Tourism

Luiz Moutinho · European Journal of Marketing · 1987 · 1.2K citations

Management, Marketing, Tourism Management +17

Service quality, customer satisfaction, and customer value: A holistic perspective

Haemoon Oh · International Journal of Hospitality Management · 1999 · 1.1K citations

Business, Marketing, Marketing Management +17

SERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY

Christian Grönroos · 1988 · 860 citations

Business, Marketing, Marketing Management +9