Concepedia

Visitor Satisfaction Analysis

Visitor Satisfaction Analysis is a scholarly method that systematically evaluates the extent to which visitors’ expectations and experiences in a smart destination are met, differentiating it from related assessment approaches by its focus on quantifying experiential outcomes through digital feedback and behavioral data specific to smart tourism ecosystems.

939

Publications

57.9K

Citations

2.2K

Authors

893

Institutions

Publications per year

2017–2026

477

Parents

Publications

939

Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists

Ching‐Fu Chen, Fu-Shian Chen · Tourism Management · 2009 · 2.5K citations

, , +16

Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination

Metin Kozak, Mike Rimmington · Journal of Travel Research · 2000 · 1.3K citations

, , +16

Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation

Yue Guo, Stuart J. Barnes, Qiong Jia · Tourism Management · 2016 · 1K citations · Full text

, , +14

Tourist satisfaction a cognitive-affective model

Ignacio Bosque, Héctor San Martín · Annals of Tourism Research · 2008 · 949 citations

, , +13

Hospitality and Tourism Online Reviews: Recent Trends and Future Directions

Markus Schuckert, Xianwei Liu, Rob Law · Journal of Travel & Tourism Marketing · 2015 · 623 citations

, , +17

1–5 of 939

Authors

2.2K

  1. CR
    Chris Ryan

    University of Waikato, New Zealand

    8 publications · 379 citations

    8

    h-index

  2. DS
    Dwi Suhartanto

    Bandung Institute of Technology, Indonesia

    7 publications · 448 citations

    7

    h-index

  3. DN
    David Newsome

    Murdoch University, Australia

    7 publications · 197 citations

    7

    h-index

  4. MC
    Meltem Caber

    Akdeniz University, Türkiye

    6 publications · 399 citations

    6

    h-index

  5. CL
    Choong‐Ki Lee

    Kyung Hee University, South Korea

    6 publications · 608 citations

    6

    h-index

1–5 of 2.2K

Institutions

893

  1. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    23 h-index

    54 publications

    4.9K citations

  2. Kyung Hee University

    Seoul, South Korea

    16 h-index

    32 publications

    3.5K citations

  3. Universiti Sains Malaysia

    George Town, Malaysia

    15 h-index

    36 publications

    2.2K citations

  4. Akdeniz University

    Antalya, Türkiye

    12 h-index

    29 publications

    1.9K citations

  5. Murdoch University

    Perth, Australia

    11 h-index

    26 publications

    1.4K citations

  6. Griffith University

    Brisbane, Australia

    11 h-index

    19 publications

    808 citations

  7. University of Central Florida

    Orlando, United States

    11 h-index

    18 publications

    1.2K citations

  8. University of Macau

    Macao, Macao

    10 h-index

    13 publications

    699 citations

1–8 of 893

Venues

  1. Sustainability

    56 publications · 2.5K citations

    29

    h-index

  2. Journal of Travel Research

    JTR · 27 publications · 5.2K citations

    26

    h-index

  3. Journal of Travel & Tourism Marketing

    JTTM · 32 publications · 2.8K citations

    26

    h-index

  4. Tourism Management

    25 publications · 8.2K citations

    24

    h-index

  5. Asia Pacific Journal of Tourism Research

    APJTR · 27 publications · 1.9K citations

    24

    h-index

1–5