Haemoon Oh

Measuring Experience Economy Concepts: Tourism Applications

Haemoon Oh, Ann Marie Fiore, Miyoung Jeoung · Journal of Travel Research · 2007 · 1.7K citations

Experience Economy Concepts, Customer Satisfaction, Culture +10

Service quality, customer satisfaction, and customer value: A holistic perspective

Haemoon Oh · International Journal of Hospitality Management · 1999 · 1.1K citations

Customer Satisfaction, Service Quality, Service Research +6

Revisiting importance–performance analysis

Haemoon Oh · Tourism Management · 2001 · 746 citations

Performance Benchmarking, Performance Studies, Performance Measure +3

Motivations and constraints of Airbnb consumers: Findings from a mixed-methods approach

Kevin Kam Fung So, Haemoon Oh, Somang Min · Tourism Management · 2018 · 438 citations

Customer Satisfaction, Airbnb Consumers, Consumer Study +10

The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions

Haemoon Oh · Journal of Hospitality & Tourism Research · 2000 · 422 citations

Customer Satisfaction, Customer Value Process, Consumer Research +21