Publication | Closed Access
Impact of process change on customer perception of waiting time: a field study
46
Citations
14
References
2003
Year
Customer ExperienceCustomer SatisfactionUser PerceptionBehavioral Decision MakingField StudyManagementConsumer ResearchConsumer BehaviorCustomer ParticipationPerceptionCustomer PerceptionCustomer InvolvementMarketingSocial SciencesProcess Change
| Year | Citations | |
|---|---|---|
1996 | 500 | |
1992 | 491 | |
1997 | 467 | |
1987 | 464 | |
1996 | 394 | |
1984 | 389 | |
1998 | 123 | |
2000 | 114 | |
1997 | 91 | |
1996 | 70 |
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