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The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions

Customer ExperienceCustomer SatisfactionBehavioral Decision MakingService ResearchConsumer PerceptionUser ExperienceConsumer ResearchIntegrative ReviewManagementConsumer BehaviorSocial SciencesService InteractionMarketingAffect PerceptionService EnvironmentPsychology