The evaluation and measurement of library services.

Strategic Planning and Management for Library Managers

Debra L. Shapiro · Information Technology and Libraries · 2006 · 35 citations · Full text

Management, Strategic Management, Strategy +14

Library Assessment in Higher Education

Linwood DeLong · Partnership The Canadian Journal of Library and Information Practice and Research · 2008 · 34 citations · Full text

Education, Educational Assessment, Higher Education +13

Measuring for Results: The Dimensions of Public Library Effectiveness

Richard Archer · Performance Measurement and Metrics · 2004 · 13 citations

Business, Public Management, Impact Measurement +6