Concepedia

Danuta A. Nitecki

DA

17

Publications

1.3K

Citations

15

H-Index

1993

Active since

Affiliations

Yale University(Current)

Drexel University

University of Maryland, College Park

Sterling Research Group

Simmons University

Danuta A. Nitecki is an author at Yale University specializing in library science, business, and marketing.

Top concepts

Library ScienceBusinessMarketingManagementLibrary DesignEducationService QualityCustomer SatisfactionCustomer ServiceHigher Education

Publications per year

1993–2019

17

Publications

17

Changing the concept and measure of service quality in academic libraries

Danuta A. Nitecki · The Journal of Academic Librarianship · 1996 · 257 citations

Total Quality Management, Customer Satisfaction, Service Quality +6

Measuring service quality at yale university’s libraries

Danuta A. Nitecki, Peter Hernon · The Journal of Academic Librarianship · 2000 · 196 citations

Service Quality, Services Management, Service Excellence +3

The dynamics of service: Reflections on the changing nature of customer-provider interactions

Danuta A. Nitecki · The Journal of Academic Librarianship · 1996 · 148 citations

Customer Satisfaction, Customer-provider Interactions, Service Research +10

Service quality and customer satisfaction: An assessment and future directions

Peter Hernon, Danuta A. Nitecki, Ellen Altman · The Journal of Academic Librarianship · 1999 · 126 citations

Customer Satisfaction, Service Quality, Service Research +7

Service Quality: A Concept Not Fully Explored

Peter Hernon, Danuta A. Nitecki · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 2001 · 117 citations · Full text

Rows per page

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