Concepedia
Journal of the American Dietetic Association · 1994 · 133 citations · 16 references
NursingCustomer SatisfactionFoodservice SystemPatient SatisfactionHealth Services Research
16
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text
The Quality of Care
Avedis Donabedian · JAMA · 1988 · 4.9K citations
Family Medicine, Effective Care, Care Coordination +23
A Multistage Model of Customers' Assessments of Service Quality and Value
Ruth N. Bolton, James H. Drew · Journal of Consumer Research · 1991 · 2.9K citations
Linking service quality, customer satisfaction, and behavioral intention.
Alan Woodside, Len Frey, Rebecca Daly · PubMed · 1989 · 937 citations
Nursing, Customer Satisfaction, Service Quality +13
Developing Better Measures of Consumer Satisfaction: Some Preliminary Results
Robert A. Westbrook, Richard L. Oliver · ACR North American Advances · 1981 · 320 citations
Customer Satisfaction, Service Quality, Management +7