International Journal of Research in Marketing · 1985 · 44 citations · 19 references
BusinessMarketingMarketing ManagementConsumer BehaviorCross-cultural ManagementInternational MarketingComplaint HandlingComplaint ManagementComplaint ResolutionConsumer SatisfactionCross-cultural Consumer BehaviorCustomer SatisfactionComplaint-behavior RelationshipsConsumer Complaining BehaviorConsumer Complaint BehaviorConsumer Complaint ManagementCross-cultural Consumer AcceptanceCross-cultural Consumer AttitudesCulturally Sensitive Complaint Handling
19
The Scree Test For The Number Of Factors
Raymond B. Cattell · Multivariate Behavioral Research · 1966 · 13.5K citations
Social Sciences, Behavioral Sciences, Item Response Theory +12
On Cross-Cultural Comparability
John W. Berry · International Journal of Psychology · 1969 · 853 citations · Full text