Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model

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A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text

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Attractive Quality and Must-Be Quality

Noriaki Kano, Nobuhiko Seraku, Fumio Takahashi et al. · JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL · 1984 · 3.2K citations

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Management, Project Management, Quality Management +13

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Kay Chen Tan, Theresia Amelia Pawitra · Managing Service Quality · 2001 · 383 citations

Management, Quality Management, Tourism Management +16

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Kay Chen Tan, Xiaoxiang Shen · Total Quality Management · 2000 · 353 citations

Management, Industrial Engineering, Quality Management +12